SMS Terms of Service

1. Acceptance of Terms

By using PenBot's SMS messaging service, you agree to these SMS Terms of Service. If you do not agree, please do not use our service.

2. Service Description

PenBot provides an SMS messaging service that enables families to stay connected with incarcerated loved ones. Messages sent by inmates through the CorrLinks email system are forwarded as text messages to designated family members, and replies are delivered back to the inmate.

3. SMS Consent & Opt-In

To receive SMS messages from PenBot:

• You must opt in first (recipient-initiated consent)
• Opt in by texting START to our PenBot number or by using the web opt-in form on the SMS Consent page
• You may opt out at any time by replying STOP
• You may reply HELP for assistance or contact support@penbotservices.com

Message frequency varies based on communication from your incarcerated loved one. Message and data rates may apply based on your mobile carrier plan.

For full instructions and keyword help, visit SMS Consent.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information only:

• With service providers necessary to operate our SMS service, including SMS carriers and delivery providers
• When required by law or to comply with legal process
• To protect the rights, property, or safety of PenBot, our users, or others

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

5. User Responsibilities

You agree to:

• Provide accurate information
• Not use the service for any unlawful purpose
• Not attempt to interfere with or disrupt the service
• Comply with all applicable laws and regulations

6. Message Content

PenBot is a message relay service. We do not control or endorse the content of messages sent through our service. Users are solely responsible for the content of their messages.

7. Service Availability

We strive to maintain reliable service but do not guarantee uninterrupted availability. SMS delivery depends on mobile carriers, recipient devices, CorrLinks availability, and other third-party services. Carriers are not liable for delayed or undelivered messages. The service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

8. Limitation of Liability

PenBot shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the service.

9. Changes to Terms

We may update these Terms from time to time. Continued use of the service after changes constitutes acceptance of the updated Terms.

10. Contact Information

For questions about these Terms, contact us at:

Email: support@penbotservices.com

11. Credits

Favicon icon based on the “Prisoner” icon by Pixel perfect on Flaticon.