Privacy Policy
Last updated: February 2026
1. Information We Collect
PenBot LLC ("PenBot," "we," "us," or "our") collects the following information to provide our SMS messaging service:
- Phone numbers provided by incarcerated individuals for message delivery
- Message content sent between users and their incarcerated loved ones
- Opt-in and opt-out preferences
2. How We Use Your Information
We use collected information solely to:
- Deliver messages between incarcerated individuals and their designated contacts
- Process opt-in and opt-out requests
- Provide customer support
- Comply with legal obligations
3. Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share information only:
- With service providers necessary to operate our service (e.g., SMS carriers)
- When required by law or to comply with legal process
- To protect the rights, property, or safety of PenBot, our users, or others
4. SMS Messaging
By opting in to PenBot SMS messages, you consent to receive text messages from us. Message frequency varies. Message and data rates may apply. You can opt-out at any time by replying STOP to any message. For help, reply HELP or contact support.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Your Rights
You have the right to:
- Opt-out of SMS messages at any time by replying STOP
- Request information about data we hold about you
- Request deletion of your data
7. Contact Us
For privacy-related questions or requests, contact us at:
PenBot LLC
Website: penbotservices.com
Email: support@penbotservices.com